FREE SHIPPING for all orders over $100CAD (~$80USD) to Canada and United States

FAQs

Shipping

Shipping within Canada and the United States is $15CAD (~$12USD).

Any orders over $100CAD (~$72USD), before applicable taxes, will receive automatic free shipping.

Shipping to Australia is $30CAD or free when the order is over $150CAD.

We currently ship within:

  • Canada;
  • United States;
  • Australia

Tracking and insurance is purchased for reliable postage.  Please ensure your proper address, email address and phone number are inputted in case of any issues with your package.

Processing will take approximately 3 business days, but may take up to 1 calendar week depending on volume.

It takes 7-10 business days for most deliveries within Canada and the United States– any orders outside Canada may take longer as customs may hold items for inspection.

Shipping to Australia typically takes between 20-30 calendar days.

Please note: Any delays with postage after it leaves our warehouse are out of our control. 

Returns

Sale and clearance items as well as orders outside of Canada and the United States are FINAL SALE.

We will happily accept any regular priced item(s) that is returned within 7 calendar days from the delivery date per the tracking system, provided all tags are still in place and the items have not been worn, washed or damaged.  It is the customers’ responsibility to collect their delivery in a timely manner to ensure the product is what they expect. 

A store credit will be issued for the returned item(s).

Please note: If the original order qualified for free shipping and your return brings the original order under the qualifying amount ($100CAD before taxes), $15CAD will be taken off of the amount being credited.

Sale and clearance items as well as orders outside of Canada and the United States are FINAL SALE.

We will happily accept any regular priced item(s) that is returned within 7 calendar days from the delivery date per the tracking system, provided all tags are still in place and the items have not been worn, washed or damaged.  It is the customers’ responsibility to collect their delivery in a timely manner to ensure the product is what they expect. 

A store credit will be issued for the returned item(s).

Please note: If the original order qualified for free shipping and your return brings the original order under the qualifying amount ($100CAD before taxes), $15CAD will be taken off of the amount being credited.

Step 1:

Email info@ehplusapparel.ca with the following information:

  • Your Name
  • Order Number
  • Item(s) You’re Returning
  • Reason For Return

You will receive a return authorization as well as the address to return to.

If step one is not completed, the return will not be processed and the item(s) will be shipped back to sender.

Step 2:

Mail the item(s) back within 7 calendar days of the delivery date, per the tracking system, and email us with the tracking number of the return package.

We are not responsible for the cost of the return postage nor are responsible for any lost or stolen items.

We are happy to exchange the product for a different size if we have it available, or you may choose another product of equal or lesser value to exchange it with, if we have it in stock.

Refunds

A store credit will be issued to the email address listed on the order for any returned item(s) that are accepted, per our return policy.

Please note: If the original order qualified for free shipping and your return brings the original order under the qualifying amount ($100CAD before taxes), $15CAD will be taken off of the amount being credited.

Currency

Our website automatically converts from CAD to USD using the drop-down box at the top right-hand side of the screen. You can toggle between the two and the currency rate will be based on that days’ conversion rate.

Please note: If you choose to toggle between the two currency, the website resets itself and unfortunately, your cart will empty as a result.

Everyone’s credit card is different, please consult them about any additional charges before purchasing.

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